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Service Levels Level 1 – The Computing Support Team are the designated administrators of the system. The Computing Support Team is the sole possessor of administrator privileges on the computer. Level 2 – The Computing Support Team are the designated administrators for the system. The Owner/User has administrator privileges to be used to aid in shutdowns and startups when necessary. Level 3 – The Computing Support Team are the designated administrators for the system. and performs the majority of support for the system, but the Owner/User also has administrator privileges. Computing Support Team administration for the system does not include the following: 1. Installing additional printers. 2. Installing OS patches. 3. Installing Software patches. 4. Ensuring continued security standards are met. 5. Enable/disable wireless as needed. In order to ensure production level availability of the computer, the Owner/User agrees to not utilize the administrator privileges for any other purpose (including installing software) without approval/consultation from the Computing Support Team. The Owner/User can request assistance from the Computing Support Team for any of the above, but it is the Owner/Users responsibility to insure patches are done in a timely manner.
Level 4 – The Owner/User is the designated administrator and does all of the support for the system. The Computing Support Team has administrator privileges on the system for to be used in case of emergency or requested assistance. The Computing Support Team will consult on support and the Owner/User will need to work in conjunction with the Computing Support Team to network the system and ensure all security standards are met before networking. Level 5 – The Owner/User is the designated administrator and does all of the support for the system. The Computing Support Team has administrator privileges on the system only for pre-arranged access coordinated by the owner/user in situations when the owner will not be able to perform these necessary actions requiring this level of access. The Computing Support Team will consult on support and the owner/user will need to work in conjunction with Computing Support Team to ensure all security standards are met before networking. The assignment of this service level requires the written permission of the Director of the Center for Imaging Science.
Level 6 - The Computing Support Team does not have administrator privileges on the system. The only involvement the Computing Support Team has is for registering the computer in CLAWS for the CIS subnets. This is a designation primarily for computers in the building that are not officially supported by the CIS Computer Administration Team. Level 1 support is provided to:
All computers in the server room.
All computers used by the Computing Support Team
General Purpose labs – DIP and PC labs.
Level 2 support is provided to:
DIRS faculty, staff and research lab Sun Systems for:
Scott Brown
John Kerekes
David Messinger
Mike Richardson
Carl Salvaggio
John Schott
Tony Vodacek
Faculty, staff and research lab Sun Systems for:
Astronomy - Stefi Baum/Chris O’Dea
Astronomy - Joel Kastner
Astronomy – Zoran Ninkov
Document Reconstruction – Roger Eason
Nano-imaging - Rich Hailstone
Silver Halide – Rich Hailstone
Level 3 support is provided to:
Teaching labs – UDIP, optics labs and Zoran Ninkov’s lab.
The majority of Faculty’s Offices Mac and PC Systems – John Arney, Stefi Baum, Roger Easton, Joe Hornak, Rich Hailstone, Maria Helguera, Joel Kastner, Naval Rao and DIRS (John Kerekes, John Schott, Tony Vodacek).
The majority of all CIS Administrative staff computers.
Barb Capierseo
Sue Chan
Joyce French
Marilyn Lockwood
Joe Pow
Cindy Schultz
Tammy Sharpstene
Mark Updegraff
DIRS research lab PC and Mac computers for:
Scott Brown
John Kerekes
David Messinger
Mike Richardson
Carl Salvaggio
John Schott
Tony Vodacek
Faculty, staff and research PC and Mac computers for:
Astronomy - Stefi Baum/Chris O’Dea
Astronomy - Joel Kastner
Astronomy – Zoran Ninkov
Document Reconstruction – Roger Eason
Nano-imaging - Rich Hailstone
Silver Halide – Rich Hailstone
Some LIAS Research Staff Computers.
Colleen Desimone
Don McKeown
Some Astronomy Research Staff Computers.
Tina Bray
Sue Hojnacki
Bob Slawson
Level 4 support is provided to:
Some faculty computers:
Don Figer
Some LIAS staff computers.
All MCSL faculty computers:
Roy Berns
Mark Fairchild
Ethan Montag
Mitch Rosen
All MCSL staff computers:
Colleen Desimone
Val Hemink
Lawrence Taplin
Dave Wyble
The majority of research lab computers for
Astronomy – Zoran Ninkov
LIAS – Harvey Rhody
LIAS – Don Mckeown
RIDL – Don Figer
Vision Perception – Jeff Pelz
Level 5 support is provided to:
Some faculty computers:
Don Figer
Harvey Rhody
All MCSL faculty computers:
Roy Berns
Mark Fairchild
Ethan Montag
Mitch Rosen
All MCSL staff computers:
Colleen Desimon
Val Hemink
Lawrence Taplin
Dave Wyble
The majority of LIAS staff computers.
Jason Faulring
Bill Hoagland
Bob Kremens
Bob Krzaczek
Scott Lawrence
The majority of research lab computers for:
Astronomy – David Merritt
Astronomy – Zoran Ninkov
LIAS** – Harvey Rhody
LIAS** – Don Mckeown
RIDL – Don Figer
Vision Perception – Jeff Pelz
CIS graduate students.
Level 6 support is provided to:
Physics (Non-Imaging Research) faculty, staff, and labs in building 76
Math Adjuncts in building 76
Chemistry in building 76
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